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Home    Customer Access Panel

Gay Web Hosting Customer Support

4 Gays Hosting provides a 24/7 customer support for our web hosting clients.  Most web hosting companies will support only hosting server related issues, such as e-mail, server, c-panel, FTP, Cron-Tab etc. At 4 Gays Hosting, because our goal is to provide our users and customers with as much support and assistance as possible, we will make every attempt to provide support for any issue you have related to your website.  We have even gone so far as to transfer files over from another server for a customer who was having problems doing it themselves.  We truly WANT to help you and your website succeed.  However, you must understand that server related issues take priority over anything or requests for assistance.

Any issues not related to the server functions will be handled as quickly as possible.  Since we can not be experts in every add-on, script or application available, if we can not help you, we will at the very least point you in the direction of how to obtain the assistance you need.

If you have a problem or a question that is NOT a server emergency, we suggest you take the following steps:

• See if your question is addressed in our Tutorials

• Search the Articles, Links and Downloads sections of our Webmaster Resources site.

• Search the Webmaster Forums and possibly post a message there - some of the users are very knowledgeable about a wide variety of add-ons, modules and web programming.  In addition our tech team, as well as the tech teams from other hosting companies who lease servers from our provider frequent the forum and are always happy to answer questions.

• Login to our Support Center using your assigned User Name and Password 

• Complete a Trouble Ticket or

• For MINOR issues you may contact support via Live Support Chat

If you are experiencing a server related problem that is not an emergency, please complete a Trouble Ticket by logging in to our Tech Support Center. In the event of a SERVER emergency, you may telephone us at 224-612-4032 between the hours of 7:00 am - 9:00 pm Central Time.  If the server appears to be down, please understand that, because the servers are monitored every 5 minutes 24 hours a day every day, we will know about it before you do and the data center techs are probably already working on the problem.

For questions relating to billing, adding features or options, please e-mail us.